Shipping policy
Shipping Policy
ATWOZ COSMETICS (PTY) LTD
At ATWOZ COSMETICS (PTY) LTD, we are committed to delivering your orders safely, accurately, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation. Orders are processed during normal business days only and are not processed on weekends or South African public holidays.
If there is an unexpected delay in processing your order, we will notify you using the contact details provided during checkout.
2. Shipping Charges
Shipping fees are calculated during checkout based on your delivery location, parcel size, and shipping method selected. The total shipping cost will be displayed before payment is completed.
3. Delivery Areas
We currently deliver throughout South Africa.
Delivery services may include:
* Courier delivery to residential and business addresses.
* Collection points where available.
* Store collection (if offered).
4. Estimated Delivery Time
After dispatch, delivery generally takes:
* Major Cities: 1–3 business days
* Regional Areas: 2–5 business days
* Remote Locations: 3–7 business days
Delivery times are estimates and may vary depending on the courier service and destination.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking information, allowing you to monitor your delivery.
6. Shipping Delays
While we aim to deliver all orders promptly, delays may occur due to circumstances beyond our control, including:
* Weather conditions
* Public holidays
* High shipping volumes
* Courier operational delays
* Natural disasters or other unforeseen events
ATWOZ COSMETICS (PTY) LTD cannot be held responsible for such delays.
7. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.
Please provide:
* Your order number
* Photos of any damaged items or packaging (if applicable)
We will investigate the matter with the courier and work towards an appropriate resolution.
8. Incorrect Delivery Information
Customers are responsible for providing accurate shipping information when placing an order.
ATWOZ COSMETICS (PTY) LTD will not be responsible for delivery delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete addresses provided by the customer.
9. International Shipping
At this time, ATWOZ COSMETICS (PTY) LTD only delivers within South Africa. International shipping is currently unavailable.
10. Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The latest version will always be available on our website.
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Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ATWOZ COSMETICS (PTY) LTD
Website: www.atwozcosmetics.com
Email: atwozcosmetics0@gmail.com
Phone: +27 81 232 7484
Our customer support team is committed to assisting you and will respond to your enquiries as quickly as possible during normal business hours.